Refund policy

Refund Policy

Last updated: April 24, 2026

At I Got You A Gift, we aim to keep our return and refund process simple, fair, and transparent.

1. Contact us first

If you experience any issue with your order, please contact us before opening a chargeback or dispute.

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos if the item is damaged, defective, or incorrect

2. Return eligibility

We accept returns for both defective and non-defective products, subject to the conditions below.

To be eligible for a return:

  • The item must be returned within 30 days of delivery

  • The item must be unused or only slightly used and in acceptable condition

3. Personalized and made-to-order products

Some products are personalized or made to order.

These items are not eligible for return or cancellation once production has started, except if:

  • The item is damaged

  • The item is defective

  • The item is incorrect or significantly different from what was ordered

In such cases, we may offer:

  • Replacement

  • Remake

  • Refund

4. Norway orders (Right of withdrawal)

For orders delivered in Norway, the 14-day right of withdrawal applies to eligible non-personalized products.

Conditions:

  • You must notify us within 14 days of receiving the item

  • You must return the item within 14 days after notifying us

  • Return shipping costs are the customer’s responsibility

Personalized products are excluded from the right of withdrawal, in accordance with Norwegian law.

5. Return method and costs

  • Returns must be sent by mail

  • Customers are responsible for return shipping costs

  • We do not charge any restocking fees

6. Refunds

Once your return is received and approved:

  • Refunds are issued to the original payment method

  • Refund processing time is up to 7 days after approval

    Shipping costs are non-refundable. US orders ship free, so no shipping charge will be applied or refunded,

7. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may offer:

  • Replacement

  • Remake

  • Refund

  • Refund without requiring return (in some cases)

8. Order changes and cancellations

Because many products are made to order:

  • Changes or cancellations are not guaranteed after purchase

  • Contact us as soon as possible if needed

9. Delivery issues

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs

  • External factors beyond our control

If your package is lost or significantly delayed, contact us and we will assist.

10. Incorrect address

Customers are responsible for providing correct shipping details.

We are not responsible for:

  • Incorrect addresses

  • Failed delivery attempts

  • Unclaimed packages

11. Customs and import charges

Orders may be subject to customs duties, VAT, or import fees.

These are the customer’s responsibility unless otherwise stated.

12. Chargebacks

Please contact us first before opening a dispute so we can resolve the issue quickly.

13. Your rights

Nothing in this policy limits your rights under applicable consumer laws.

Contact us

Email: shop@igotyouagift.com
Phone: +1 606-755-3311